Ride-hailing has become one of the best inventions to come out of the 21st Century era being pioneered by companies like Uber and ultimately creating a whole open market with companies like Bolt in South Africa and Lyft which is more common in the Americas.
However, although these companies were initially solving an existing problem, they have also faced a lot of criticism and boycotts around the world over the years for various reasons spanning from poor business practices to lack of customer safety among others.
Now Bolt South Africa has been facing the same public scruitiny it has been facing for the past few years which has grown to be almost a countrywide event which is however more campaigned against by women because you know why? Questionable safety measures and failure to take action when reports are made.
Here are some of the requests being asked by Clients from Bolt South Africa:
1. Screening and scrutinizing drivers before allowing them to use Bolt.
2. Include the driver’s registration plate number in the Bolt (Taxify) invoice sent over email.
3. Better improved customer support line.
4. Prompt Action taken on reports
According to some online reports as well as countless complaints across social media platforms, Bolt usewrs particularly women are accusing Bolt drivers of robbing riders and dropping them midways the destination in the middle of nowhere while Bolt is not taking action when reports are made.
“On the 6th of June 2019 I had an experience of my own where I was robbed by a drive who seems to have carefully planned the robbery. The ride was about 30 minutes but he ended the trip (without informing me) within 5 minutes of me and my boyfriend entering the car.
The robbery caused me a lot of trauma. Bolt (Taxify) worsened my trauma by taking very long to reply to my email, and messages on Facebook. When they finally replied, their response offered no help at all and there was no sense of them taking responsibility and seeing the sense of urgency my complaint had.” One Bolt user said.
Ride hailing has always raised questions centered around user safety which prompted Uber to take more steps towards trying to safe this kind of an issue by running thorough background checks and ensuring safety procols are followed as well as having a reliable customer safety line.
Bolt has consistantly failed to curb the issue centered around Drivers who use profiles owned by other users which could be a safety risk due to lack of accountability in the event that the driver using the profile is involved in a serious incident.
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