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The Unemployment insurance Fund (UIF) for June has remained closed temporarily due to technical issues being faced by the Employer/Employee Relief Scheme (TERS) relief fund applications according to Unemployment Insurance Fund (UIF) Commissioner Teboho Maruping.
The Commissioner said in a statement that they were experiencing “technical glitches” with the opening of the TERS application system for June submissions.
Maruping explained that these glitches related to the swapping of employer profiles when users try to submit claims, which causes a potential security breach.
According to Maruping, the system was initially opened on 23 June because the aim was to start making first payments on 25 June so that employers do not wait for a longer time for their employees’ salaries. However, the system experienced problems with the swapping of user-profiles and it had to be immediately shut down for June and rolled back to May to fix the problem.
On a more positive side, it’s good to note that IT engineers have ultimately increased the capacity of the system to be able to simultaneously process claims for April, May, and June.
Maruping did not provide a specific date on when the system will be open for application but emphasised that the UIF would be able to finalise claims and make payouts once it has resolved these issues. He also wishes to apologise to employers and employees for further delays, as they are working around the clock to fix the problem.